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Sales Administrator

West Yorkshire Windows

Doncaster Showroom

Competitive salary and generous holiday entitlement

Are you passionate about delivering top-notch customer service and keen to join a forward-thinking company? West Yorkshire Windows Ltd, a premier installer of conservatories and double-glazing products, is looking for experienced and dedicated Sales Administrators at our Doncaster showroom. This role involves being the first point of contact for our customers, providing excellent service both over the phone and in person, and handling a variety of administrative duties to support our sales team.

Key Responsibilities:

• Greet and assist showroom visitors and handle customer inquiries.
• Maintain showroom presentation and manage security procedures, securing the premises at the end of the day.
• Process transactions, issue documents, and update our CRM system.
• To provide basic cashiering duties – taking payments both in person and by telephone.
• To call customers on hold awaiting installation dates or where deposits are due.
• Providing a clerical support to the sales team and co-ordinating activities

We Offer:

• Competitive salary and generous holiday entitlement.
• A dynamic work environment with opportunities for growth and training.

Ideal Candidate:

• Excellent communication and interpersonal skills.
• Smart and professional appearance.
• Proficient in Microsoft Office with strong organisational abilities.
• Experience in customer service and a proactive, team-oriented attitude.
• The ability to measure sizes accurately with the relevant measuring tools.
• Ability to work under pressure.
• Good problem-solving skills

If you have the drive to “Make it Happen” with a positive “can do” attitude and a focus on quality work this could be the opportunity for you.  Please submit your CV using the form below.

West Yorkshire

Opportunities Available: Employed & Self-Employed Roles

Creative Compensation Package: Base + Commission | Company Car/ Car Allowance| Onsite training using the latest technology support tools | Flexible working and continuous professional development.

Who We Are: West Yorkshire Windows Ltd is an industry leader in the West Yorkshire home improvement market, offering an extensive array of avant-garde products including conservatories, orangeries, double-glazing windows, and elegantly crafted doors made from UPVC and aluminium. With a strong commitment to exceptional customer service and a focus on innovative design, the company not only meets but exceeds customer expectations, driving its sales and reputation in West Yorkshire. Their comprehensive approach, combining aesthetic appeal with cutting-edge security features, positions them at the forefront of the home improvement sector, appealing to homeowners looking for quality, innovation, and reliability.

Who We Seek: Are you a motivated and eager to leave your mark? We’re on the hunt for sales maestros eager to dive into the world of home improvement sales. Maybe you’ve got experience, maybe you don’t; what matters to us is your fire, your drive, and your knack for engaging. Our team has a diverse background from architects to educators, all united by a common goal. Ready to learn? We’re ready to teach.

Your Role: Embark on a career as a Window & Door Sales Consultant, where you’re not just selling, you’re crafting dream spaces for homeowners throughout West Yorkshire. You’ll be the go-to professional, from sparking conversations to understanding client visions, and offering bespoke solutions that turn dreams into reality. Your role is crucial in our quest for exceeding customer expectations and achieving sales targets.

You Will Need:

• A genuine, professional approach that mirrors our brand values.
• A hunger to smash through sales goals.
• The agility to thrive in a landscape that’s always shifting.
• Stellar communication skills – listening, understanding, and persuading.

Please apply with your CV and covering letter detailing your salary expectations and the added value you can bring to our business by completing the form below.

Join Our Innovative Team: Sales Design Consultant – New Living Space

West Yorkshire

OTE: £65K+ | Creative Compensation Package: Base + Commission | Company Car/ Car Allowance | Onsite training using the latest technology support tools | Flexible working and continuous professional development | Employed and Self-Employed Opportunities

About West Yorkshire Windows: Where Innovation Meets Style

At West Yorkshire Windows Ltd, we’re not just leading the way in installing conservatories, orangeries, double-glazed windows, living spaces, and doors across Yorkshire; we’re redefining modern living spaces for today’s homeowner. Our passion lies in blending stunning aesthetics with unparalleled functionality, creating spaces that not only look beautiful but live beautifully too. From avant-garde extensions to tailor-made orangeries, and from high-security, stylish windows to chic doors available in both UPVC and aluminium, our portfolio is a testament to our commitment to excellence and innovation. Join us on this journey of transformation, where your vision of home becomes our blueprint for execution.

Who We’re Looking For: Creative Spirit with a Sales Flair

Do you have a flair for creativity and design, a passion for sales, and a knack for engaging conversations? West Yorkshire Windows is calling you! We value diversity and innovation, and we believe that great ideas come from everywhere. Whether you have a background in design, architecture, digital arts, or even if you’re freshly exploring your career path, your unique perspective is what we cherish. If you’re driven, eager to learn, and ready to make a tangible impact on the value of people’s living spaces, we’re here to support your growth journey.

Your Role: Crafting Dream Spaces

As our Sales Design Consultant, you’ll be the heartbeat of our mission, working closely with clients to bring their dream spaces to life. Your role is about blending creativity with practicality, transforming ideas, and creating sales. This role is perfect for those who have a passion for home design and sales, who can add a creative flair to create unique living spaces in the homes and lives of people across West Yorkshire.

How to Apply:

Ready to create sales and shape the future of home living?

Please apply with your CV and covering letter detailing your salary expectations and the added value you can bring to our business by completing the form below.

Unity Home Improvements Network is the managing group for West Yorkshire Windows, Orion Windows, and Trent Valley Windows. Each are industry leading installers of Orangeries, Conservatories, Garden Rooms, Glazed Extensions, Living Spaces and Windows and Doors throughout Yorkshire and the East Midlands.

At Unity Home Improvements, it’s important that we deliver exceptional service to our customers. To support our ongoing business growth, we are looking for enthusiastic and motivated individuals to join the team as Proactive Marketers.

As a Proactive Marketer, you will be highly driven, determined to succeed, flexible, and able to deliver exception customer service. Role responsibilities include:

• Conduct door-to-door canvassing in assigned neighbourhoods.
• Engage with homeowners about our products/services and answer any questions they may have.
• Collect contact information and other relevant data for our lead database.
• Distribute promotional materials and provide information on special offers or upcoming events.
• Arrange appointments for sales consultants following successful lead.
• Maintain accurate records of interactions and progress.
• Achieve daily, weekly, and monthly targets for lead generation.
• Participate in training sessions to stay updated on product knowledge and sales techniques.

In return we off a generous basic wage and great rates of pitch payments. No experience is required, full training will be provided.

Please send your CV and covering letter to Paul@Unityhinetwork.co.uk stating why you feel you are a suitable candidate.

West Yorkshire Windows Ltd are a leading installer of conservatories, orangeries, double glazing windows, living spaces and doors throughout Yorkshire. At West Yorkshire Windows, our focus is to deliver an exceptional service to our customers. West Yorkshire Windows is seeking a highly driven, proactive, and reliable individual to join the team as a full-time Sales Support Manager. Supporting the Head of Sales and supported by the Sales Administrator, your role is to manage the day-to-day activity of the Sales department, the designer schedules and engage with customers to help close sales contracts.

Key Responsibilities:

• Provide on-the-ground support for the sales team, including preparing quotations, samples, and marketing materials.
• Motivate and lead the sales team to achieve and exceed sales targets.
• Collaborate with individual designers to enhance conversion rates.
• Ensure the showroom maintains the required standard at all times.
• Propose improvements to the Head of Sales based on observations and feedback.
• Work closely with sales admin to ensure effective lead distribution and analysis of postcode areas.
• Daily reporting on leads and sales using the company’s CRM system.
• Listen to customer needs, ask relevant questions, and motivate customers to make purchases.
• Address sales goals and adapt to customer needs to successfully close sales.
• Prepare monthly data detailing sales targets and KPIs.
• Coordinate quotes for designers when products are outside the standard range.
• Check customer orders, working with designers and surveyors to identify training needs.
• Prepare weekly/monthly commission statements and analyse variations to contracts and cancelled orders.
• Collaborate with the customer service department to ensure positive two-way feedback and reviews.
• Stay informed about new products and arrange training for the team as needed.
• Participate in and lead weekly sales meetings.
• Support, log, and analyse post-sale inquiries.
• Stay updated on both local and national competitors.

Skills, Knowledge and Experience:

• Smart and professional appearance.
• Passionate, highly driven individual with a customer-centric approach.
• Previous sales experience with a proven track record of meeting or exceeding targets.
• Excellent numerical and logical thinking skills.
• Good IT skills (Word, Excel, Outlook, etc.).
• Exceptional communication skills to inspire and captivate customers.
• Strong problem-solving skills with the ability to identify cost-efficient solutions.
• Friendly, determined, and able to effectively demonstrate the value of our products.
• Highly responsive, results-focused, and deadline-driven.
• Energetic, tenacious, and motivated to achieve targets.
• Quality-driven professional with high levels of honesty and integrity.
• Analytical with good commercial acumen.

Please submit your CV, along with a cover letter outlining your relevant experience and why you are the ideal candidate for the Sales Support Manager role at West Yorkshire Windows.

West Yorkshire Windows is an eqequal-opportunitymployer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

West Yorkshire Windows Ltd are a leading installer of conservatories, orangeries, double glazing windows, living spaces and doors throughout Yorkshire. At West Yorkshire Windows, our focus is to deliver an exceptional service to our customers.

We have a fantastic opportunity for a person with excellent quality customer service to join us as Installations Manager.

You will ensure that the department’s main focus is on delivering a quality service to all customers, as you and your department will be the point of contact for customers during the installation period, dealing directly with customers either by phone, electronically or face to face.

Your main duties will include

• Being responsible for ensuring that all installations deliver a quality product in an efficient, cost effective and timely manner, providing first class customer satisfaction.
• Being responsible for reviewing contracts, issuing work to surveyors, and assisting surveyors with any technical challenges, ensuring all external and internal contractors achieve deadlines.
• Being responsible for scheduling work for our fitting teams and other external contractors ensuring that all building work runs smoothly.
• Be the first point of contact for liaising with all trades to ensure a smooth continuity of work and a first-class operation for customers.
• To attend site to oversee any issues that may arise with the installations, ensuring health and safety is adhered to, site housekeeping standards are maintained, and the client is satisfied with the installation.
• Ensure contracts are completed on time and to a high-quality standard.
• To develop excellent working relationships with external and internal stakeholders including customers, suppliers, and dealers.
• To work with the Head of Installations to collate data from both internal and external sources to provide evidence of quality issues and costs.
• To maintain professional and technical knowledge by attending training opportunities.
• To maintain quality services by establishing and enforcing organisational standards.
• To respond and resolve customer issues in a timely and effective manner.
• To work in accordance with health and safety regulations, and also ensuring the health and safety of all staff. Reporting near misses and RIDDOR.
• Any other reasonable duty that may be assigned.
• To comply with West Yorkshire Windows Quality Policy and objectives in every aspect of own work.

You will have

• Excellent planning and organisation skills.
• A can-do approach to work, with the ability to meet deadlines and ensure work is completed accurately and to a good quality.
• The ability to challenge existing work practices, identify areas for improvement and implement new processes and plan.
• Strong customer service skills with the ability to handle difficult situations in a logical and appropriate manner.
• A good understanding of customer service, with the ability to ensure an excellent level of customer service is provided to maintain excellent customer relations.
• Good listening skills
• Strong interpersonal skills with the ability to develop a good rapport with others internally and externally.
• Excellent communication skills, both written and verbally.
• Strong negotiation skills.
• Excellent people management skills, with the ability to provide strong leadership and direction.
• Strong team working skills with the ability to provide support and guidance to your team.
• Good commercial awareness and business acumen.
• Excellent IT skills.
• Previous experience and strong knowledge of the window/conservatory industry would be desirable.
• Strong technical capability, with the ability to understand the theory of installation processes.
• Excellent product knowledge, keeping up to date with industry and new product developments.
• A willingness to undertake further training with the ability to implement learning into your daily work.

If you’re interested in this position, please complete our form below with your CV and covering letter detailing your salary expectations including the added value you can bring to our business.

West Yorkshire Windows are a leading installer of conservatories, orangeries, double glazing windows and doors throughout Yorkshire.

We are looking for an experienced Project Manager to join our high profile, top quality, fast moving and forward-thinking business. This is a highly valued, integral role, customer facing, offering variety and an opportunity to promote and protect our quality products and brand.

You must have excellent technical knowledge with the drive, passion, and determination to ensure installations run smooth, customers receive excellent quality and service, and you are involved in the process from start to finish. You will ensure all installations are completed right first time, deliver a strong focus on high quality standards, achieve installation dates, and deliver excellent customer satisfaction.

A strong knowledge of the general construction industry is an advantage, technical knowledge of the window and conservatory industry is highly desired but not essential. You will be a strong leader and people manager, providing clear direction with excellent problem solving and planning skills, with the drive to “make it happen”.

Role Responsibilities

• Responsible for ensuring that all installations deliver a quality product in an efficient, cost effective and timely manner, providing first class customer satisfaction.
• Responsible for reviewing contracts, issuing work to surveyors, and assisting surveyors with any technical challenges, ensuring all external and internal contractors achieve deadlines.
• Responsible for scheduling work for our fitting teams and other external contractors ensuring that all building work runs smoothly.
• Be the first point of contact for liaising with all trades to ensure a smooth continuity of work and a first-class operation for customers.
• Ensure contracts are completed on time and to a high-quality standard.

Person Attributes

• Previous experience and strong knowledge of the window/conservatory industry
• Excellent planning and organisational skills with the ability bring installations in on completion date.
• Strong negotiation skills with a focus on achieving budgets and maintaining profitability.
• Excellent product knowledge, keeping up to date with industry and new product developments.
• Strong technical capability, with the ability to understand the theory of installation processes.
• Excellent people management skills, with the ability to provide strong leadership and direction.
• Excellent IT skills.
• A positive “can do” attitude with the ability to work under pressure and meet deadlines.
• Excellent attention to detail.
• Effective time management skills with the ability to prioritise tasks.
• A strong communicator with ability to demonstrate excellent written and verbal communication.
• Clean driving license.

Please send your CV and covering letter to Garry@westyorkshirewindows.com detailing your salary expectations including the added value you can bring to our business.

West Yorkshire Windows Ltd are a leading installer of conservatories, orangeries, double glazing windows, living spaces and doors throughout Yorkshire.  West Yorkshire Windows aims to be the most customer focused window and conservatory installation company in Yorkshire.

At West Yorkshire Windows, our focus is to deliver an exceptional service to our customers.  To support our ongoing business growth, we are recruiting for dedicated and driven Conservatory Installers to join us.

At West Yorkshire Windows it is important to us that we deliver an exceptional service to our customers. To achieve this, it is vital that we have Conservatory Installers who are quality focused, experienced, and passionate about providing excellent customer service.

In these customer facing roles, you will be expected to support the reputation of the West Yorkshire Windows brand and provide our customers with an excellent fitting experience.

We expect you to:

• Have window or conservatory fitting experience.
• Provide excellent quality window and conservatory fitting work.
• Deliver an exceptional level of customer service.
• Maintain and strengthen the West Yorkshire Windows brand and reputation.
• Display an outstanding work ethic.
• Demonstrate extremely high standards of work.
• Hold a full driving license.
• Hold a relevant liability insurance.
• Hold a MTC card.
• Have strong knowledge and experience of site Health and Safety.

You will:

• Display strong communication skills.
• Build positive relationships with all key personnel.
• Be highly driven.
• Be self-motivated.
• Be hardworking.
• Be determined to succeed.
• Be driven, passionate and show pride in your work.
• Be a strong problem solver.
• Have good planning skills.

Please submit your CV and covering letter, using the form below, detailing your salary expectations including the added value you can bring to our business.

West Yorkshire Windows Ltd are a leading installer of conservatories, orangeries, double glazing windows, living spaces and doors throughout Yorkshire.  West Yorkshire Windows aims to be the most customer focused window and conservatory installation company in Yorkshire.

At West Yorkshire Windows, our focus is to deliver an exceptional service to our customers.  To support our ongoing business growth, we are recruiting for dedicated and driven Window and Door Installers to join us.

At West Yorkshire Windows it is important to us that we deliver an exceptional service to our customers. To achieve this, it is vital that we have Window and Door Installers who are quality focused, experienced, and passionate about providing excellent customer service.

In these customer facing roles, you will be expected to support the reputation of the West Yorkshire Windows brand and provide our customers with an excellent fitting experience.

We expect you to:

• Have Window and Door fitting experience.
• Provide excellent quality Window and Door fitting work.
• Deliver an exceptional level of customer service.
• Maintain and strengthen the West Yorkshire Windows brand and reputation.
• Display an outstanding work ethic.
• Demonstrate extremely high standards of work.
• Hold a full driving license.
• Hold a relevant liability insurance.
• Hold a MTC card.
• Have strong knowledge and experience of site Health and Safety.

You will:

• Display strong communication skills.
• Build positive relationships with all key personnel.
• Be highly driven.
• Be self-motivated.
• Be hardworking.
• Be determined to succeed.
• Be driven, passionate and show pride in your work.
• Be a strong problem solver.
• Have good planning skills.

Please submit your CV and covering letter, using the form below, detailing your salary expectations including the added value you can bring to our business.

Sorry we do not have any vacancies available.  However, you can still contact using the form below and when a vacancy becomes available we will get in touch to see if you are still interested in being part of the West Yorkshire Windows Team.

Sorry we do not have any vacancies available.  However, you can still contact using the form below and when a vacancy becomes available we will get in touch to see if you are still interested in being part of the West Yorkshire Windows Team.

Showroom Sales Support Staff – Join the Leaders in Home Improvement!

Part Time Roles Available

Company: West Yorkshire Windows

Location: West Yorkshire Windows Doncaster Showroom

West Yorkshire Windows Ltd are a leading installer of conservatories, orangeries, double glazing windows, living spaces and doors throughout Yorkshire. We aim to be the most customer focused window and conservatory installation company in Yorkshire. To support our ongoing business growth, we are recruiting a dedicated and driven Showroom Sales Support for our Doncaster Showroom. This role will be 15 hours per week.

At West Yorkshire Windows it is important to us that we deliver an exceptional service to our customers. To achieve this, it is vital that we have Sales Support staff who are quality focused, experienced, and passionate about providing excellent customer service.

Role Overview:
As Showroom Sales Support, you are the face of our brand. Your primary responsibilities include:

• Welcoming customers and ensuring their comfort in our showroom.
• Providing professional, courteous, and exceptional customer service.
• Building meaningful relationships with visitors, understanding their needs, and assisting them efficiently.
• Maintaining administrative tasks and organisational duties.

What We Look For:

• Relevant experience in Reception and Customer Service.
• Strong administrative and organisational capabilities.
• A friendly manner with a professional attitude.

How to Apply:
If you’re ready to be part of an exciting journey, we’d love to hear from you. Kindly forward your CV and a covering letter (including your salary expectations) using the form below.

Stores Person

Wakefield WF2

West Yorkshire Windows is an industry renowned installer of high-quality windows, doors and conservatory products across Yorkshire. They aim to be the most customer focused window and conservatory installation company in Yorkshire.

Following unprecedented growth, we are recruiting a STORES PERSON, your prime role will be to undertake the management of the stores, management of deliveries and dispatch and maintenance of the dispatch area. You will be highly motivated, with a “can-do” approach, enthusiastic and committed.

You will know what it takes to achieve targets – and you will have the motivation to get results.  This correct person in this role will have the ability to advance within the company.   

Hours of work are Monday to Friday between 7am and 4pm dependent on the needs of the business.

Role Responsibilities

Stores Management

• To be responsible for the maintenance of the stores department, completing the required paperwork, ordering of stock, and putting stock away in the right location bays.

• To ensure that all stock items are issued in full and on time.
• To work with Installation Managers and administrators to assist with resolving stock issues as and when required.
• To develop and maintain excellent working relationships with internal and external stakeholders, including staff, customers, suppliers, and dealers.
• To work with other employees to support the resolving of any issues and suggest improvements to the processes in stores or in other areas of the business as required.

Receipt and Dispatch of Products

• To ensure the receipt of all goods are correctly recorded and counted and inform the accounts and installations department of any shortfalls.
• To ensure product arrives on time, in good condition and is fit for dispatch.
• To liaise with the Installation Managers to ensure all product has arrived in a timely manner and is ready for dispatch.  Any shortfalls in products, should be reported immediately to the Installations team, so it can be replaced as soon as possible.
• To report any non-conformances and damages to the Installations Manager.
• To ensure the stores department is clean and tidy and products are clearly marked and stored in the right location.
• To ensure products are handled carefully and correctly by fitting teams with the utmost of care to prevent damages.
• To ensure all products are signed for by fitting teams to ensure full accountability of products.
• Support the Customer Service Team in ordering, receipt, and dispatch of products.

Maintenance of the Dispatch Area

• To maintain a clean and tidy dispatch area and ensure it is always well organised.
• To undertake the daily machine checks on the chop saw, table saw and the forklift truck.  All paperwork should be completed correctly and accurately for HSE and audit purposes.
• To ensure you comply with all safety procedures and maintain a safe operating environment and recommend to the head of Installations any safety concerns.
• To ensure that all safety procedures are complied with and adhere to the standard operating procedures for the stores, working with your Line Manager to develop and implement SOP and Risk Assessments.
• To be responsible for keeping your work area clean, tidy, and free from all slip and trip hazards.

Quality

• To maintain professional and technical knowledge by attending training opportunities. 
• To maintain a safe and clean work environment ensuring you fully adhere to the use of all control points, equipment, and resources, maintaining compliance with established policies and procedures.
• To respond to and resolve product issues in a timely and effective manner.
• To work in accordance with health and safety regulations and ensure the health and safety of all staff.  Reporting near misses and RIDDOR,
• To ensure you wear the allocated and appropriate PPE.
• To comply with West Yorkshire Windows Quality Policy and objectives in every aspect of own work.
• To comply with West Yorkshire Windows policies and procedures.
• To undertake any other reasonable duty as may be required.

Person Attributes

• Forklift truck driving license.
• A strong focus on delivering a quality internal service.
• Strong IT skills with previous experience of all Microsoft Office Software.
• Meticulous, organised with a strong focus on attention to detail and ensuring work is thorough and complete.
• Good listening skills.
• Ability to work under pressure.
• Excellent communication skills with the ability to develop good working relationships with internal and external contacts.
• Excellent interpersonal skills with the ability to communicate both verbally and in writing and develop a good rapport with all contacts.
• Excellent organisational skills.
• Excellent attention to detail.
• Previous experience of fabricating uPVC windows and doors in a fast-paced manufacturing environment would be an advantage.
• The ability to read, understand and follow the relevant worksheet instructions.
• The ability to measure sizes accurately with the relevant measuring tools.
• Good problem-solving skills
• The ability to work under pressure.
• Strong focus on delivering a quality internal and external service.
• Flexibility to work overtime as and when required.
• A strong team player with a can-do attitude and a proactive approach to work.
• A reliable and committed individual with a strong work ethic.
• The ability to demonstrate effective time management.
• A proactive approach to work with the ability to prioritise and manage own workload.
• A self-motivated and confident individual who has the drive and ambition to succeed.
• A willingness to undertake further training with the ability to implement learning into your daily work.
• A willingness to undertake the relevant NVQ qualification.

In return we offer a good positive work environment, career progression, full training, free refreshments, pension scheme and free parking.

Finance Assistant

Wakefield, WF2

West Yorkshire Windows is a leading installer of conservatories, orangeries, double glazing windows and doors throughout Yorkshire. This is a fantastic opportunity to work in a fast and dynamic industry with the scope to learn and further develop your existing finance skills.
An opportunity has arisen for a Finance Assistant to join our Team and provide finance support for West Yorkshire Windows and other Group Companies.
If you are looking to join a fast moving and forward-thinking business and you are a self-motivated finance professional with a high attention to detail this could be the role for you.
You will join a small, busy, and friendly team, your main responsibilities will be Sales ledger, Purchase Ledger, Payroll and to support other areas of tasks within the Finance Team.

Role Responsibilities

• To prepare monthly bank reconciliations.
• To assist with some monthly balance sheet reconciliations.
• To prepare monthly payroll for sign off by the Head of Finance.
• To undertake any other reasonable finance related work on ad hoc basis.

To be responsible for the purchase ledger function, ensuring the purchase ledger is complete and closed in a timely manner, including:

• To process supplier invoices.
• To process CIS invoices.
• To process monthly CIS submissions, producing and distributing statements.
• To check and process staff expenses.
• To process & allocate supplier payments.
• To investigate unallocated cash and ensure a clean purchase ledger.
• To respond to purchase ledger supplier queries and investigate the problem & identify solutions.

To maintain the Sales Ledger

• To resolve customer queries, ensuring cash received in a timely and accurate manner.
• To record customer receipts & process refunds.
• To reconcile customer card payments.
• To undertake cash allocation responsibility.

Person Attributes

• Previous Finance experience.
• Excellent communication skills with the ability to communicate with people at all levels.
• Excellent numeracy and literacy skills.
• Good computer skills with a sound knowledge of all Microsoft packages and experience of working with Sage would be an advantage.
• The ability to either work on own initiative with minimum supervision or as part of a team.
• To ensure all work is completed in a timely and accurate manner with proven experience of adhering to deadlines.
• A proactive approach to work with the ability to prioritise and manage own workload.
• Ability to build good working relations with all departments.
• To work in accordance with internal policies & health and safety regulations.

If you would like to be considered for this opportunity, please apply with your CV and covering letter.

Sales Administrator

Wakefield, WF2

West Yorkshire Windows aims to be the most customer focused window and conservatory installation company in Yorkshire.

Working under the direction of the Head of Sales and supported by the Sales Manager at our Doncaster Showroom, you will represent the company by being the first point of contact to customers, both on the telephone and face to face in our showroom and offering the highest level of customer service.

The role will see you working as part of the sales team supporting a variety of functions to help the team to sell and close deals and contribute to the service and sales targets.

You will also provide a range of administration and facility support across the business where required.

Main Duties:

• Representing the business with a positive attitude and appearance.
• Welcoming visitors to the showroom in person and on the telephone.
• Daily checking the showroom to ensure it is tidy and presentable.
• Monitor visitors’ access and maintain a security awareness.
• Answering phone calls in a timely and polite manner, screening calls, referring enquiries, and taking and relaying messages where necessary.
• Providing customer support answering questions and providing information about products and services.
• Basic cashiering duties – taking payments both in person and by telephone.
• Issuing various correspondence and documents for customers.
• Maintain security procedures, securing the premises at the end of the day.
• Ensuring showroom areas are kept clean and tidy.
• Maintaining information on the company’s database.
• Maintain and organise promotional information on display in the showroom.
• Inputting customer enquiries from email to our Customer Relationship Management (CRM) system and calling the customer to convert to a Sales Appointment.
• Sending out text reminders of appointments daily to customers and inputting data of sales enquiries from the previous evening.
• Emailing sales quotations out to customers.
• Call back customers on hold awaiting installation dates or where deposits are due.
• Updating the CRM data base with contact details for our customers.
• Ensuring all information required for contracts is provided by the Sales Representatives then inputting and doc-uploading details onto our CRM system.
• Logging all contract variations and ensuring the finances are correct on the database.
• Making follow up calls to customers to enquire about their customer satisfaction with regards our service and products ensuring customer feedback calls are up to date.
• Spending time in the showroom with Sales Representatives keeping up to date with current products.
• Providing a clerical support to the sales team and co-ordinating activities
• Answering calls from customers and sales representatives dealing with queries and problems as they arise.
• Any other reasonable duties.

The duties and responsibilities highlighted in this Job Specification are indicative and may vary over time.  Post holders are expected to undertake other duties and responsibilities relevant to the nature, level and scope of the post and the grade has been established on this basis.

Skills, Knowledge and Experience:

• A strong focus on delivering a quality customer experience and service.
• Strong IT skills with previous experience of all Microsoft Office Software.
• Meticulous, organised with a strong focus on attention to detail and ensuring work is thorough and complete.
• Good listening skills.
• Ability to work under pressure.
• Excellent communication skills with the ability to develop good working relationships with internal and external contacts.
• Excellent interpersonal skills with the ability to communicate both verbally and in writing and develop a good rapport with all contacts.
• Excellent organisational skills.
• Excellent attention to detail.
• Previous experience of fabricating uPVC windows and doors in a fast-paced manufacturing environment would be an advantage.
• The ability to read, understand and follow the relevant worksheet instructions.
• The ability to measure sizes accurately with the relevant measuring tools.
• Good problem-solving skills
• Strong focus on delivering a quality internal and external service.
• Flexibility to work overtime as and when required.
• A strong team player with a can-do attitude and a proactive approach to work.
• A reliable and committed individual with a strong work ethic.
• The ability to demonstrate effective time management.
• A proactive approach to work with the ability to prioritise and manage own workload.
• A self-motivated and confident individual who has the drive and ambition to succeed.
• A willingness to undertake further training with the ability to implement learning into your daily work.
• Strong team working skills with the ability to provide support to team members.
• A strong sense of humour with the ability to manage and implement change.
• A highly motivated individual with a can-do approach to work and the ability to get the job done in the required timescale.
• A strong understanding of Customer Services, performance levels and client relations.

If you would like to be considered for this opportunity, please apply with your CV and covering letter.

We are looking for a passionate, driven, and experienced Warehouse Operative. You will ensure that all vehicles are loaded and prepared for the following days deliveries. You will have a positive outlook with a strong focus on doing the right thing for the customer, creating win-wins and display energy and tenacity.

You will know what it takes to achieve targets – and you will have the motivation to get results.

Role Responsibilities

• To prepare loads in the warehouse or directly onto vehicles ready for next day delivery;
• To demonstrate good attention to detail when picking products ensuring the correct products are picked and delivery notes are checked and completed in full;
• To ensure all vehicles are loaded in a safe, correct and acceptable manner ensuring all deliveries arrive in a manner which meets our customers’ expectations;
• To support team leaders and supervisors to assist with resolving production issues as and when required;
• To ensure all the correct manual handling procedures and techniques are followed.

Person Attributes

• Previous Warehouse experience is essential;
• Previous experience in the Window industry would be an advantage;
• A full driving license is essential;
• Exceptional attention to detail;
• A strong team player with a “can do” attitude and a proactive approach to work;
• The ability to demonstrate effective time management with a flexible approach to working hours;
• A proactive approach to work with the ability to prioritise and manage own workload;
• A willingness to undertake further training with the ability to implement learning into your daily work.

Please send your CV and covering letter detailing your salary expectations using the form below.